How Can I Troubleshoot Issues Accessing Broker Details on Parade for Carriers?
If you're having trouble accessing broker-specific details on Parade for Carriers, here are the steps you can take to resolve common problems:
Common Troubleshooting Steps
Clear Browser Cache and Cookies: Sometimes, cached data can cause issues with accessing updated broker information. Clear your browser's cache and cookies and try logging in again. Alternatively, you can switch to an incognito/private browsing session.
Ensure You’re Using Official Parade Links: Whenever you log in to Parade for Carriers, make sure you are accessing carriers.parade.ai. This prevents phishing attempts and ensures you’re on a secure platform.
Reset Your Password if Needed: If you have trouble logging in altogether, try using the password reset option provided on the login page. This can help resolve authentication problems.
Issues With Broker Details Not Appearing
If you are unable to view a specific broker (e.g., a broker who invited you or that you’ve been approved for) but can see other Brokerages on your main carriers.parade.ai screen:
Confirm that your broker has fully enabled your account for their system. Contact the broker to ensure everything is set up on their side.
If the broker has confirmed your account is enabled, try relogging into Parade after clearing your browser cache.
If they still do not show up in your Parade for Carriers login, reach out to our support team so we can look into what is causing the issue. You can always find us at assistant@parade.ai.
Security Tips
Always access Parade for Carriers using links from trusted sources or directly from carriers.parade.ai.
Stay vigilant about phishing attempts, especially since there have been recent scams targeting the industry. Avoid clicking unfamiliar links or providing your login credentials outside of secure, recognized platforms.
By following these steps, most users can resolve their access issues. For persistent problems, contacting Parade’s support team or the specific broker directly should help resolve system-side concerns.