Why is my invite request still pending, and how do I follow up?
When submitting an invite or access request within Parade for Carriers, you may encounter situations where your request remains in a pending status for an extended period. This article outlines the reasons this may occur, steps you can take, and the role of brokers in facilitating access.
Overview of the Invite and Approval Process
After submitting your access or invite request on Parade, the platform begins a verification process. This step ensures that all submitted information is accurate and valid.
Once verified, you will receive a confirmation or update regarding your request. The system notifies you via the email address associated with your account. It’s important to regularly check your email (including your spam/junk folder) for updates.
Common Reasons for Pending Requests
Pending Verification: Most delays occur during the verification stage. Parade aims to ensure that the information provided matches its requirements before granting access.
Incomplete Documentation: Submitting incomplete or inaccurate information will cause your request to be denied. As such, you will have to reapply.
Communication and Follow-Up Steps
To expedite the resolution of your pending request:
Ensure all required information and documentation have been submitted accurately.
Keep an eye on your email for updates or requests for additional information.
If your request remains pending without updates, it may help to contact Parade’s support team to inquire about the status.
Role of Brokers in Expediting Access
Brokers play a significant role in granting access. If your broker is already using Parade, they have the ability to send an invitation to grant you immediate access -- with the caveat that you need to have booked some loads with that Brokerage recently. Otherwise, the broker invitation will only speed up your request, not grant it immediately.
If you suspect their involvement may help in expediting your request, it is advisable to contact your broker directly for assistance.
Tips for Minimizing Delays
Double-check your submission for completeness and accuracy before finalizing the request.
Respond promptly to any additional emails.
If you have not heard back in 2 weeks, reach out to our team on assistant@parade.ai.
By following the outlined steps and leveraging broker support, most pending invite cases can be resolved efficiently. For additional help, don’t hesitate to reach out to Parade’s support team.
Related Topics: Troubleshooting Account Access, Access Request Process, Contacting Brokers for Assistance